Refund and Returns Policy

Refund & Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

You may request a return within 14 days of receiving your order. To be eligible, the item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (receipt or order number)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.For any questions related to returns or refunds, contact our support team at hello@nwlogs.co.uk.

Late or Missing Refunds

First, check your bank account again
Then contact your credit card company or bank—it may take some time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at [your email]

Non-Returnable Items

Certain items are not eligible for return or refund:

Downloadable or digital products
Sale or clearance items
Custom-made or personalized items